Returns & Exchanges

At MelGeek, we strive for perfection in every keystroke, but if your new mechanical keyboard or accessory doesn't meet your expectations, we offer a 15-day return window from the date of delivery. All items must be returned in their original packaging and pristine condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your MelGeek products in their original box, ensuring all keycaps, cables, and tools are included to avoid restocking fees.

• 3.
  Ship to MelGeek

  Affix the provided shipping label or use a tracked carrier to send the package to our designated fulfillment center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 5-7 business days.